Call our central station at 334-272-3516 and provide them with your name, address, and verbal passcode.

First, start by entering your 4-digit access code. If that does not turn the system off, you will need to power down the system by unplugging the battery and transformer. Please call service to schedule an appointment at 334-271-2222.

First, refer to your alarm system owner's manual and see if the problem you are having is described there. If you see a solution to the problem in the manual, please call the Central Monitoring Station before trying to correct it - just in case your corrective measures trip the alarm system by mistake. If you cannot get the problem resolved, please call the service department.

You are! It is incumbent upon you to test the alarm system frequently using the procedure established by the alarm installation company and/or the Monitoring Central Station. Be sure to contact the Monitoring Central Station before you conduct any tests and notify your installation company immediately, if you find any problems.

Most alarm systems require a 12V 8A battery in case of a power outage. The life of these batteries are usually 2-3 years. These can be purchased from our office or any local battery store. It will be located in your panel box, which is most commonly installed in a closet, laundry room, or attic. If you cannot find your panel box or your system requires a different type of battery, please call our office for more assistance.

When checking communications, the first step would be to make sure your landline phone has a dial tone. If you have changed phone service providers and your keypad is showing FC, it would be in the customer's best interest to test the system. 

Before you begin to test the system, you will need to call our central station (334-272-3516) to let them know you are getting ready to test the system and provide them with your verbal passcode. Most alarm systems have emergency buttons on the keypad (fire, medical, panic). Any of the buttons will work, but if you do not want the sirens to sound, press and hold the medical button (green cross) until your keypad starts beeping. The central station will let you know when we get the signal. Once the signal is received, you can type in your 4-digit code to turn it off. 

All alarm systems function differently. Please refer to your user manual, if you have one available. 

NX8: *5   4 digit master code    2 digit user number (master code is 01)   New 4 digit code   #

DSC: *5   4 digit master code   2 digit user number (master code user is 40)   New 4 digit code   #

No! We recommend you NOT use a landline phone. We can provide and install a cellular communications module to communicate the signal from your alarm panel to our local central station.

This is also going to depend on the type of alarm system you have in your home. Please refer to your user manual, if you have one available. If you do not have a manual, our office can provide you with your alarm type so it can easily be looked up online to find videos and tutorials. If this is not helpful, you can contact our service department to help you bypass a zone. 

NX8: Bypass      2-digit zone number        Bypass       Bypass

ADEMCO: Code        6        2-digit zone number       

DSC: *1      4-digit code        2-digit zone number         #

Our office number is 334-271-2222. Please ask the receptionist to speak to the service department.